Regulations - "ticket on-line"

§ 1
Scope
  1. These regulations refer to booking coach tickets via web site and credit card payment.
§ 2
Definitions
  1. Web client - a natural person, a legal person or a business department which do not own legal personality and which use on-line ticket service in order purchase a coach ticket.
  2. Carrier - coach company chosen by web client.
  3. Transaction sites - web sites in web service 'ticket on-line' which allow web clients to buy coach tickets via internet.
  4. Agreement - Carriage Agreement between Web Client and Carrier (being parties) signed during ticket selling process.
  5. Regulations - acceptance of these regulations is taken place during ticket selling process.
  6. Number GID of reservation - a unique number which is given by Voyager.Bus system.
  7. General condition of carriage - detailed conditions of carriage made by Coach Company referring to carriage directly e.g. validity of ticket, possibilities of date change of carriage or resignation from the carriage, conditions of luggage carriage, passenger and coach company rights and duties.
§ 3
Reservation, booking and receiving the ticket
  1. Web client who makes reservation of a ticket via transaction sites for the chosen connection.
  2. In order to make reservation all compulsory fields in the application should be filled by Web client. Acceptance of general conditions of carriage and these regulations are also obligatory.
  3. 3. In order to buy the ticket the key 'BUY TICKET', which is located on the transaction site, should be pressed. Subsequently, full amount of money should be paid by one of the available payment system.
    1. Transaction can be conducted effectively during 15 minutes by Web Client. In the case of passing that time limit the reservation will be deleted automatically.
    2. Card payments are operated by eCard S.A. server, which assures security of the transaction. At the moment of buying the ticket by Credit Card which numbers are given by Web Client, Credit Card is charged by the amount of money which makes an equivalent of the coach ticket price. Your reservation will be accepted only upon successful payment by Credit Card.
    3. In order to make payment by bank transfer, it is necessary to have an account in a bank mentioned on our web site and the amount of money which makes an equivalent of the coach ticket price. The account will be charged immediately after ticket buying.
    4. Paying person does not have to be the customer.
    5. In case of credit card which has another accounting currency than PLN, the amount of money taken from the account can differ from the ticket price as a result of converting currency and different bank rates.
    6. All transactions with foregoing payment system are calculated by the company Voyager.com Sp. z o.o. which operates the 'ticket on-line' service.
  4. When conditions from the 2nd and 3rd point are fulfilled Web Client can print the ticket on the plain sheet of paper A4 from the web browser.
  5. Ticket purchasing via 'ticket on-line' service means acceptance of general conditions of carriage and these regulations, also conditions determining and describing in detail ticket price and handling fees which are collected during carriage date change, resignation form the carriage and ticket cancellation.
  6. In case of ticket cancellation, which was bought via transaction sites, there is taken fee 5.5% of gross value of the ticket price. Money given back to Web client will be reduced with this fee. This fee results from using transaction sites.
  7. All operations on the ticket (cancellation, changes, OPEN ticket closing) should be done via internet service where the ticket was purchased or via web site www.voyager.pl.
§ 4
Personal details
  1. Coach Company is an administrator of personal details, which are given by Web client during booking process. These personal details will be processed during Agreement realization solely.
  2. Giving personal details has a voluntary character. Web client is allowed to view his details. In case of changing personal details Web client has to contact via e-mail with Coach Company.
  3. Giving by Web client incorrect data such as phone numer or email can cause impossibility to contact passenger or purchaser, it can cause cancellation of transaction with deduction of handling charges.
§ 5
Responsibilities and rights of Web client and Coach Company
  1. Web client is obliged to:
    1. use Transaction sites in a lawful, according to these regulations and reasonable behavior,
    2. not to devolve to other person rights to the ticket,
    3. pay additional fee 5.5% of ticket price in case of ticket cancellation, which was bought on this Transaction sites,
    4. give true personal details and true credit card details,
    5. not to use Transaction sites to make illegal and untrue reservations, booking, and payments with credit cards and other prohibited actions.
  2. Web client declares that information given by him during the process of transaction sites using is true and in accordance with his best knowledge.
  3. Web client is allowed to complain in writing. In order to do that Web client should contact with service owner via e-mail within 7 days from booking. Web client is obliged to provide information and documentation concerning that complaint.
  4. Coach Company can cancel an agreement in case of contravention these regulations by Web client, especially when a client gave untrue personal details and untrue credit card details.
  5. Web client should know all consequences of lawless behavior and things forbidden by Polish law. After anything illegal what will be done (hacking, cheating etc.) and having badges of act threatened by the bill, guard or police will be informed. It does not exclude putting ourselves out of the court.
§ 6
Complaints
  1. Web client is obliged to lay claim to inappropriate making of carriage service to Carrier in writing in due time according to the Conditions of Carriage. Simultaneously, Web client is obliged to complain via e-mail reklamacje@voyager.pl within 14 days from the date when the cause occurred.
Katowice 2009-12-03